The Age of CX
- sally.elakkad
- Nov 16, 2023
- 1 min read
The age of CX part 2 with Emaar team ... this was super fun 🤩🤗😎
let me tell you why FUN? together we did the following..
🎈 we identified consumers personas
🎈 we identified consumers touchpoints in pre-purchase, purchase, post purchase
🎈 we crafted consumer journey map
🎈 we discussed & identified DISC profiles
🎈 we practiced handling complaints techniques
and so many other things, so much Fun as you may see 😉
So happy with Emaar team energy and vibes 😊
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